Refund Policy
What is the refund policy?
Paid plans: Fellowstream is a month-to-month, pay-as-you-go service so we don’t provide refunds. You are billed every 30 days for the service. You can cancel the service at any time and you won’t be charged again, but you are responsible for any charges already incurred.
Free plan: Fellowstream offers a free plan that allows for 2 users and 1 project. You will not be charged unless you decide to upgrade to a paid plan. When upgrading from the Free plan, you will be charged immediately for your first month and then automatically billed every month until you cancel.
If you cancel after you are billed, no refund will be issued and you will be charged for the rest of that month. For example, if you are billed on the 18th of every month and you cancel on September 24th, you’ll still have to pay for the entire current month (September 18 – October 18 in this case). You won’t be charged again after that.
You are responsible for whatever charges have been incurred. In order to treat everyone equally, no exceptions will be made.
